South Africa’s Leading Pharmaceutical

Wholesaler and Distributor.

+27 (021) 929 2120 WC

+27 (012) 377 9000 GP

Returns Policy

Effective 25th May 2013
Updated: 27th July 2017

  • All intended returns (shortages, damaged, incorrect order, etc.) must be reported within 48 hours of delivery to Client Services
  • No Short-Dated Stock or Dormant Stock will be taken back by Transpharm
  • Fridge Items are Non-Returnable
  • Technical Problems and Repairs will only be credited once the supplier has passed the credit All returns must be accompanied by:
            •    A copy of the original invoice
            •    Pick up slip; indicating the items and quantity to be picked up.
            •    Including a driver’s count and signature together with the  customer of Total items returns
            •    Parcels must be packed according to GPP standards for transportation
            •    Each parcel that is returned must be marked with the applicable reference number on the pick-up slip.
  • Stock to be returned, must be received by Transpharm in the saleable condition it was received by the client (no stickers or marks on the product or packaging)
  • For any credit that has not been passed, the client must be able to provide proof of collection, before Transpharm can start investigating the query
  • It is the client’s responsibility to keep proof of any parcels that has been collected by Transpharm or its couriers
  • No parcels will be collected without a reference number and Pick up Slip
  • NB! Transpharm will not accept back for credit or bear any liability or responsibility for any goods sent to Transpharm:
            •    without being reported and accompanied by proper documentation
            •    Without a driver’s signature confirming total number of items picked up.
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